Dear friends. We have recently paid out sales reports for both June and July, which have regrettably been delayed by a number of weeks. The reason behind this delay was a technical error that occurred when we processed the May report for Spotify Sweden a little while back - an error which is important that you know about, as it may have an effect on the royalties you receive from the June and maybe even July Spotify Sweden report.
The technical error that occurred resulted in Record Union paying out significantly more than the correct amount of royalties for the Spotify Sweden May report. This means that users received more money than they were meant to. Given to the size of this report the only real option for us was to withdraw this money from the next Spotify report in order to make up this difference.
Rest assured that the result of this will not in any way reduce the total royalties you will receive from Spotify - you will get exactly the correct amount of royalties generated for the streams you accumulated. However, it will influence the amount you get for Spotify Sweden in the June and maybe even the July report.
For example: Artist A was supposed to get $100 for Spotify Sweden in May, when they actually got $250 ($150 too much). In June they were supposed to get $125, however since they got paid an extra $150 in May they will not get any money from Spotify Sweden June. Moving on to the next month, Artist A was supposed get $125 in July but since they still have $25 in extra royalties they receive $100.
We are obviously appalled that this error could have occurred and our development team have been working overtime to investigate and make sure it doesn’t happen again. The reason other reports have been delayed is because we could not process any new reports until the problem had been fully investigated. We are now confident that relevant measures have been taken and sincerely apologize for the delays which were caused during this procedure. We expect to resume our normal reporting schedule for the next batch of reports at the end of this month. For any questions about this please contact content(at)recordunion.com.